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Booking Terms & Conditions

The terms and conditions (Terms) detailed below apply to all at Royal Marbella Golf Resort, via the individual resort website or by telephone or otherwise. Please note that for promotional bookings the relevant additional terms and conditions should be consulted.

When you make a booking, your contract (which includes these Terms) will be with the operating company for Royal Marbella Golf Resort, namely RENTALS MANAGEMENT SOLUTIONS SL of Urbanización Marina del Sol, Ofic 188, Ctra. de Cádiz, km 206, 29649 de Mijas-Costa, Málaga, Spain CIF B09686031 (IDILIQ).

GENERAL

Please note that the price being offered currently cannot be guaranteed should you not complete your booking at this stage.

All rates featured on any IDILIQ Websites or quoted by telephone or otherwise are offered subject to availability and IDILIQ reserves the right to refuse any booking for good reason. Only adults aged 18 and over can stay at the Resort unaccompanied.

PRICING

We offer a full range of packages and pricing, as detailed below. Our packages and pricing will fluctuate depending upon availability and demand at any given time. All prices are subject to change without notice. Prices are inclusive of all local taxes at the current prevailing rate. The price of your stay will be displayed in local currency on our websites at the time of booking. This price will be guaranteed once you have received a confirmation number. Pricing conversion into local currency is calculated using current exchange rates and are subject to fluctuation.

PAY AT RESORT RATES

In general, Pay at Resort Rates are available until the day of arrival and 100% payment is due 48 hours prior to arrival. These rates allow you to cancel your booking up to 2pm 48 hours prior to arrival without charge. Cancellations made after 2pm 48 hours prior to arrival will incur full charges. At peak times (15th June to 15th September), cancellations made within 7 days prior to arrival and no shows will incur full charges.

PAY NOW RATES

In general, Pay Now rates are available 7 days or more before the arrival date, however, exceptions may apply to some resorts. These rates offer a percentage discount from our Pay at Resort rate plans and require full pre-payment at the time of booking. Pay Now Rates are non-transferable and non-refundable.

ADDITIONAL TERMS

The credit/debit card used to book your stay must be presented and validated at reception upon arrival at the resort. Please note that failure to do so or the presentation of an invalid credit/debit card will result in an alternative payment method being requested.

PROMOTION, SPECIAL SEASONAL CAMPAIGNS & PARTNERSHIP RATES

These rates will require a promotion code. Separate terms and conditions may apply which will take precedence over these standard booking terms and conditions.

GENERAL TERMS – ALL RATE PLANS

For the avoidance of doubt, your price does not include any incidental charges which you may incur during your stay (including, by way of example only, in respect of your use of the resort’s bar and mini-bar facilities as well as in any restaurants and the costs of external calls from your accommodation). All such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with IDILIQ that you irrevocably authorise IDILIQ to debit your credit or debit card.

In the event of any unforeseen circumstances out with the control of the management of the Resort, the resort management reserve the right to substitute your accommodation for an equivalent standard and size room type. The management will use its best endeavours to contact any impacted guest in advance of arrival, but this may not always be possible

FORCE MAJEURE

Neither party shall be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure result from events, circumstances or causes beyond its reasonable control (such as a pandemic like Covid 19). In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed. If the period of delay or non-performance continues for 2 weeks, either party may terminate immediately by giving written notice to the affected party.

PRICE MATCH

At IDILIQ, we are committed to delivering attentive service from the moment you decide to choose one of our resorts for your next holiday or business trip. Whether you book via computer, tablet or mobile, it is our aim to make your booking experience as quick, easy and secure as possible.

Book online with the IDILIQ for the best rate, guaranteed. If you find a better publicly-available like for like rate anywhere online, we shall refund you the difference plus 5% – Terms & Conditions apply as set out below.

PRICE MATCH TERMS & CONDITIONS

IDILIQ guarantee the best online rate on official resorts websites for reservations at all IDILIQ properties, based on the following terms and conditions:

  1. Your original reservation must have been through one of our official resort websites.
  2. The lower rate found, and the claim made to match it must be within 24 hours of the original booking being made.
  3. Price Match only applies to publicly available rates, which can be seen and booked without any kind of restriction or membership requirement.
  4. The lower rate found must be for exactly the same booking criteria meaning the same resort, the same room type, same inclusions, the same stay dates and the same rate description. The cancellation policy and all other terms and conditions of the stay must also be identical.
  5. IDILIQ will verify the lower rate claim and respond within 3 working days* of the claim being made. *Claims will be processed Monday to Friday, 9.00am to 5.00pm.
  6. The rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
  7. When a claim covers a multiple night stay, the rate comparison will be made against the total room cost on official resort website compared to the total room cost on the other website.
  8. All price match claims must be emailed within 24 hours of booking to your booked resort at the email address provided on your confirmation.

CAR PARKING

We offer car parking in our underground car parks. There is a daily charge of €8 per day (€10 per day from July to September) and this must be paid on arrival.

CHECKING IN AND OUT – ARRIVAL AND DEPARTURE

Apartments at Royal Marbella Golf Resort are available for check in from 4pm.  Apartments must be vacated by 11am on day of departure.

HEALTH, LEISURE AND WELLBEING

Many of our resorts have excellent leisure and some spa facilities such as a swimming pool, steam room, sauna and spa pool (the availability and range of facilities varies from resort to resort).

Please check online for the range of facilities at your chosen resort. A charge will be made for the use of certain facilities, such as spa treatments and exercise classes. Your use of such facilities is subject to any particular terms and conditions applying at the resort at which you have placed your booking.

Unaccompanied minors under 16 are not permitted to use the gym or any of our thermal suites or spa facilities and must be accompanied by a responsible adult at all times when using any other available leisure facility. Under 8’s are not permitted to use the spa thermal pools, saunas or steam rooms at any time. In some instances, children’s splash times may be restricted.

If you have had or are suffering from severe allergies, ill health, a particular medical condition or are pregnant we advise you to speak to your GP prior to arrival to ensure you can use any leisure or spa facilities, services or treatments. All treatments booked are subject to medical status. We reserve the right to refuse treatment/s if we feel it is not in the best interest of the Client.

PETS
To maintain a clean and safe environment, pets are not permitted in the resort. We also kindly ask that you refrain from feeding stray animals and birds or allowing them into your apartment.

MUSIC

We kindly ask that you refrain from playing music in any of the communal areas. To ensure a peaceful environment for all, please keep the volume of your radios and televisions in your apartment at a reasonable level, particularly after 23:00hrs.

NOISE

We kindly request that you avoid excessive noise within and around the apartment. Please be mindful when rearranging furniture to avoid inconveniencing fellow guests.

GIFT VOUCHERS & VOUCHER PRIZES

Gift vouchers and vouchers used as competition prizes, unless otherwise specified on the voucher, are valid for one year from date of issue and subject to any specific conditions contained within. If you have a prize voucher and wish to extend the validity date, please contact the Resort Directly.

IDILIQ gift vouchers should be presented on check-in or when opting to pay for your meal plan or upon arrival at our Leisure Centre/Spa, if opting to pay for spa treatments. Customers must advice when using a voucher prior to booking a break, meal, spa treatment or any other service as outlined in the voucher terms & conditions at the time of purchase.

IDILIQ gift vouchers can be used in any IDILIQ Resort destination. Gift vouchers can be used to settle accounts at IDILIQ Resorts, either in full or part payment, but change cannot be given. Vouchers can only be used up to a maximum of £2,000 in any one transaction. Gift vouchers cannot be exchanged for cash, replaced if lost and is non-transferable. Monetary gift vouchers cannot be split to settle accounts in more than one IDILIQ Resorts, nor can accounts be transferred. No refund of money will be made once the voucher has been purchased and no change can be given unless IDILIQ withdraw vouchers without prior notice. IDILIQ cannot accept responsibility for the loss or theft of a gift voucher after it has been issued. IDILIQ reserve the right to amend these Terms and Conditions. No photocopies will be accepted. If a resort is no longer part of IDILIQ once you come to use vouchers it will not be accepted, vouchers can only be used in resorts part of the IDILIQ at time of use and not at time of purchase.

CANCELLATION & AMENDMENTS

All cancellation and amendments terms are covered under the PRICING SECTION for all rate plans next to each rate description.

Promotion and Partnership rates may only be cancelled in accordance with the specific terms applying to that rate which will be advised at the time of booking.

A cancellation number must be obtained to ensure that minimum charges are levied.

Whilst every effort is made to fulfil any particular requests which you may make in relation to your stay with us, please note that these requests do not form part of our contract and we cannot guarantee that we will be able to meet any particular requests.

HOUSE RULES & DAMAGE CAUSED BY GUESTS

You are solely liable and responsible to the management, its other guests, invitees’ visitors, agents and servants for all loss financial or otherwise and damage that may be caused by your own negligence and non-observance of any / instructions.

Gambling, contraband, prostitution, weapons, explosives, flammable objects, poisons, drugs, animals and pungent food are strictly prohibited on the resort premises.

You will be held responsible for any loss or damage to the hotel property caused by you, their guests or any person for whom they are responsible.

It is agreed that you will conduct yourself in a respectable manner and will not cause any nuisance or annoyance within the resort.

The Management has the right to request any guest to vacate his accommodation or other areas of the resort forthwith, without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default, the Management has the right to remove the Guest luggage and belongings from the room occupied by him/her.

COMPLAINTS OR COMMENTS

Any complaint or comment regarding a stay at one of our resorts should be made in the first instance to the resort’s Duty or General Manager at the time of your stay so that it can be resolved at the time.

ROOM TYPE IMAGES

Please note that the images displayed on our website, social media and other digital communications are for illustrative purposes only. While we make every effort to ensure the accuracy of all information provided, please bear in mind that the actual views, layouts, and other specifics can vary from unit to unit.

GENERAL INFORMATION AND PROVISIONS

Although every effort has been made to ensure the accuracy of the information set out on our websites and marketing campaigns, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured on our websites or email campaigns or otherwise at any time.

All details are correct at time of going to print, however may be subject to change from time to time.

IDILIQ  shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.

For the avoidance of doubt, nothing in these Terms shall operate to attempt to exclude or limit IDILIQ liability for the death or personal injury of any person caused by the negligence of IDILIQ or its employees, servants or agents or to attempt to exclude or limit IDILIQ liability in any manner which would be unlawful.

These Terms shall be subject to the laws of the jurisdiction in which the resort for which you make your booking is situated.

© 2024 Royal Marbella Golf Resort

Licencia de Turismo:
A/MA/01140 – 2 Llaves – Conjunto – Ciudad