Be the first to hear about our special offers and news.
RESORT
AT WHAT TIME CAN WE CHECK IN?
You can check-in from 4pm. Office hours are from 9am to 8pm but we have security after that time. Please let us know if your estimated time of arrival is after 8pm. Please use the intercom to alert staff if you are a late arrival.
Complying with Spanish legislation introduced in 2024, all guests must provide personal information and contact details, and guests over the age of 14 must also provide their ID details. To save time at check in this can be completed online in advance using our online check-in process. A credit or debit card will be requested as security on arrival.
AT WHAT TIME DO WE NEED TO CHECK OUT?
You must check-out by 10am on the day of your departure.
Luggage storage facilities are available, please contact Reception for further details.
You may settle your account the day before departure to ensure a speedy check out.
You may continue to use the Resort facilities on your departure day.
CAN WE PAY EXTRA FOR EARLY CHECK-IN/ LATE CHECK-OUT?
Guests who book direct with the Resort will get a FREE early check in OR late check out*.
Guests booking via any other channel can request an early check-in from 1pm or a late check-out to 1pm upon payment of a €30 supplement*.
*Subject to availability.
IS WIFI AVAILABLE?
WiFi is available free of charge in Reception, The Hub, the swimming pool area and all apartments.
CAN I BOOK RESTAURANTS, GOLF AND EXCURSIONS FROM THE RESORT?
Our concierge team is on hand to assist with booking restaurants and excursions for you. We also offer a free golf booking service for our guests. See our golf page for further details.
ARE HOUSEKEEPING SERVICES AVAILABLE?
All our apartments are fully cleaned before every check-in and after each check-out.
For stays of 4 nights or more, guests receive a light service on day 4, which includes a towel change and a rubbish removal.
For stays of 8 nights or more, a full cleaning service is provided on day 8, including a general clean of the apartment, a bathroom clean and a linen and towel change.
DO YOU RECYCLE?
Guests can find recycling containers on the street on both sides of the Resort.
WHAT ARE THE NEW EU ENTRY REQUIREMENTS FOR UK PASSPORT HOLDERS?
The EU is introducing ETIAS (European Travel Information and Authorisation System) and EES (Entry/Exit System) for visitors from outside the Schengen Area (countries without internal border checks), including UK passport holders. When you first arrive at a Schengen border after EES begins, you’ll provide personal data a photo and/or fingerprints which will be stored digitally. On future trips, border officers will simply verify your existing data, making the process faster. In rare cases, it may need to be collected again.
POOL
IS THERE A SWIMMING POOL?
Yes. Summer opening times are from 10am to 7.30pm. Spring, Autumn and Winter opening times are from 10.30am to 6pm. The pools are not heated.
DO YOU PROVIDE POOL TOWELS?
Pool towels can be collected from reception. A fully refundable €20 deposit is required.
IS THERE A LIFEGUARD ON DUTY?
We have a lifeguard on duty daily during the opening times of our swimming pools in the summer season.
GETTING AROUND
IS THERE A BEACH NEARBY?
El Saladillo Beach is approximately a 9 minute drive away.
HOW FAR AWAY IS THE NEAREST TOWN?
Benahavis town is approximately a 10 minute drive away.
IS IT POSSIBLE TO RENT A CAR?
Reception can arrange delivery of a car hire vehicle directly to the Resort.
IS THERE PARKING ON THE RESORT?
Yes, we offer car parking in our underground car parks. There is a daily charge of €10 (€12 from June to September) and this must be paid on arrival.
HOW DO I BOOK A TAXI?
Our concierge team can book a taxi for you or you can call Benahavis Taxi direct on +34 952 869 090.
RULES ON NOISE
For the enjoyment of all guests, we request that noise is kept to a minimum after 11pm. We ask that guests on the upper floors are particularly careful when moving furniture to avoid inconveniencing guests below.
RESORT & ACCOMMODATION FACILITIES
RESORT
- 2 Swimming Pools
- Gym
- Business Centre
- Paid Parking
- Garden
RECEPTION SERVICES
- Front Desk (9am – 8pm)
- Multi-lingual Staff (English, Spanish, French & Italian)
- Concierge Service
- Luggage Storage
ACCOMMODATION
- Air Conditioning
- 55” Smart TV with Satellite Channels (lounge)
- 42” Smart TV with Satellite Channels (bedrooms)
- Free WiFi
- Iron & Ironing Board
- Rain shower
- Complimentary Toiletries
- Hairdryer
- Safe
- Double sofa bed
- Kitchen
- Dishwasher
- Washing Machine
- Oven
- Stove
- Microwave
- Toaster
- Kettle
- Coffee Machine
- Fridge/Freezer
- Towels
- Furnished Balcony
Available on request: Cots, Cribs and Highchairs
ABOUT IDILIQ HOTELS & RESORTS
IDILIQ Hotels & Resorts is part of the IDILIQ Group of companies, which own and operate a portfolio of 10 Hotels & Resorts, 7 of which are Wyndham branded.
Spain > Wyndham Grand Costa del Sol | Ramada Hotel & Suites Costa del Sol Tenerife > Wyndham Residences Costa Adeje | Wyndham Residences Golf del Sur | Ramada Residences Costa Adeje Majorca > Wyndham Portocolom Scotland > Wyndham Duchally Country Estate Orlando > Encantada Resort | Regal Oaks Resort